whatever service u take from them , they suck as hell

they completely ignore their customers and their tickets , they do fraud , they apparently transfered my domain , but acctually they hacked it , service doesnt work at all , there is some artificial cpanel , files cant be accessed , whatever i upload and try to access it always give error

NOT WORKING , FRAUD

I’ve been with Santrex now for 3 months on the Standard $6 a month package. However when I signed up everything seemed professional like their site and getting started.
I paid my money for 6 months then the waiting started.

I signed up for 6months on the US server also known as volcano by the staff. First problem was paypal – I ordered through paypal and got a receipt. I never got an email from them as their mail servers ARE BLACKLISTED. My account is active and I can access cPanel and the site works but in the billing, my domain status is still Pending? Well I never got my cPanel login till the second day after purchasing it as the staff wouldn’t give me my login details as it would be in the activiation email with the DNS servers.
First problem. – Didn’t recieve email.
Second problem. – Couldn’t login till day 2 when someone else replied and I showed them the paypal receipt.
Third problem. – I setup my site but I needed their DNS servers, asked over support and they said I don’t need any if I bought the domain with them. I didn’t I replied I bought it through go-daddy. Again they said buy it with us and I will get the DNS setup for you. I was like no the service states you tell me the DNS to put into my current domain registar. After a few more days someone else came online the technical help, asked the package I was on… woe is me they couldn’t just check and then told me my DNS servers where NS0.santrex.net and NS5.santrex.net

Fourth problem – I complained about Fantastico not working.
Still to this day it doesn’t work.

Fifth – Complained about backup in cPanel not working
Sitll to this day it doesn’t work.

Sixth – Complained about mail not working? I can’t send mail or recieve any to my domain http://www.richardslive.com

Overall the service is horrible.
Sure it looks good value for money.
But trust me all the packages you get the same crap service.

The site seems to have two people, Nick Book and Robert Holbrook who probably are the same person.

Also at the moment my site has been down for a week!
I have been with them three months now and downtown happens at least twice a week and the only response is .. service is fine here sir. I ask 15 different people! With 15 differnet providers! And they cannot access richardslive.com
At the moment I sent a ticket a week ago asking why the server is down – their reply .. ram upgrade? few hours.
Then next day I was like huh.. still not up asked again. Few days. 2 The most sir I volunteer.
Its been ONE WEEK NOW! and I submitted a ticket earlier today and got the response A FEW DAYS!

WORST STAFF!
WORST UPTIME!
SANTREX.NET = THE MOST HORRIBLE COMPANY EVER!
IM NOT EVEN SURE THEIR REGISTERED?!!!!!!!!

I did experience some downtimes on a couple of locations, but I was patient since their support was amazingly fast dealing with my ticket, I also been given a week free for the 2hrs downtime I faced the entire month.

I would say those guys are really nice, and I am happy so far.

They added time to the VPS so I could have it longer but still experienced downtime, got promised that it would be fixed every time I made a ticket ( 11 in total ) 7 of the times they told me there were troublemakers on the node, on the 8th ticket they told me that it was hardware problems, after hardware problems were fixed according to them, VPS was down once again within 24 hours.

Got moved to their France node and promised that they would transfer my files to the new location, they “lost” the backup and I was left with a useless VPS.

Their support was useless like the advertising companies who ring you through phone and also took ages to reply.

Litterally like 2 staff members, owner never does anything and is never there to help and sort out their bad service.

Account finally got terminated after raging on them. Whats the point anyway?

Would of received downtime on the France node as many other reviewers complained about that.

To conclude, never buy from Santrex, owned by a brainless children.

“It does work here, how are you using it? please try username ********”

which was totally a different than the one they’ve sended to me. No apologies, I’ve paid for a service that I was unable to use for the 25% of the period because of their inability to give me a correct user name.